Resolved

Potential unavailability of public services

We are dealing with DNS records issues that might cause spotty availability depending on local cache or complete unavailability of services available at luigisbox.com.

Resolved

Increased analytics latencies and error rate

We suffered a software failure that may cause increased latencies and error rates for some clients accessing analytics data older than 3 weeks. The restoration process is on-going, but it may take couple of hours until everything is back to normal.

Resolved

Search and indexing partially unavailable

We experienced a significant service disruption affecting several Luigi’s Box products, including autocomplete, search, product listing pages, the shopping assistant, and our indexing and catalog synchronization APIs. Some customers also saw elevated error rates in related services.

The disruption was triggered during a routine system update. While applying the update, an unexpected bug in a third-party infrastructure component caused our internal traffic gateway to stop recognizing healthy servers. This prevented new servers from coming online and led to temporary unavailability across parts of our platform. Although the underlying issue originated in external software, our systems were affected in ways we are addressing proactively.

We are conducting a full internal review and preparing a detailed post-mortem. In parallel, we are implementing additional safeguards and validation measures to prevent similar issues in the future.

Resolved

Unavailability of content updates API

During routine upgrade a configuration error was made that caused unavilability of content updated API. We are working towards resolving the situation.