Luigi's Box
Status
Get in touch

All services are online

As of February 10, 10:10 PM CET

Current status by service
Analytics
Recommender
Search
Voice Search
Luigi’s Box Administration App
Data ingestion
Content Updates / Indexing
Feeds processing
Shoptet catalog synchronization
Shopify catalog synchronization
Shopware catalog synchronization
Previous incidents
10 Feb 2026
No incidents reported.
9 Feb 2026
No incidents reported.
8 Feb 2026
No incidents reported.
7 Feb 2026
No incidents reported.
6 Feb 2026
Resolved

Increased error rates

A deployment related to the configuration of request throttling rules was rolled out between 11:18 and 11:25 CET. A faulty part of this deployment resulted in elevated error rates across Search and Recommender, and indirectly impacted analytics collection during this period.

The error rate gradually increased. We detected the issue and started working on mitigation. A rollback was initiated and started at 11:27 CET.

Resolved ·
5 Feb 2026
No incidents reported.
4 Feb 2026
No incidents reported.
Previous incidents