Increased search and content updates latencies
Started 6 Feb at 04:35pm CET, resolved 6 Feb at 05:34pm CET.
Latencies and error rate are back at the nominal level and service is stable. We are still monitoring the service, and will be conducting a post-mortem to better understand the root cause and prevent it in the future.
We are back at the pre-incident latencies and see no more errors. We are overseeing resource re-allocation, before declaring this incident over.
We continue adding hardware and see that the latencies and error rate are getting back to normal.
During a planned hardware migration, we have erroneously allocated a subset of clients to an under-provisioned hardware, which led to latency and error rate increase. We are adding more hardware to mitigate the situation.